Shipping policy
At InnLife, we are committed to delivering fresh, premium New Zealand seafood to your door with fast, safe, and transparent shipping services. Below is our detailed shipping policy for all international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To guarantee the freshness of our seafood products, we arrange packaging and shipment promptly and strictly follow cold-chain and protective packaging standards to minimize waiting and transit time.
2. International Shipping & Delivery Time
We provide worldwide shipping services for all qualified orders. Our standard international shipping generally takes 7–14 business days, depending on your destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees set by your local customs authority. These additional charges are the recipient’s responsibility.
We highly recommend you check your local import regulations and relevant tax policies before placing an order to avoid unexpected fees or delivery delays.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we attach great importance to product safety and freshness during transportation. We adopt high-strength, shockproof, and fresh-keeping packaging materials to protect products from damage, extrusion, and deterioration during long-distance transit.
For high-value orders, we offer optional shipping insurance at checkout, providing full protection for your purchase and bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon delivery. If you receive damaged, leaked, or severely deformed packages, please take photos as evidence, refuse signature for delivery, and contact our support team immediately.
If you find any product quality problems or defects after signing for the package, please submit a support request with detailed photos and videos within 48 hours of delivery. Our team will verify the issue quickly and arrange reasonable return, exchange or compensation solutions.
7. Customer Shipping Support
If you have any questions about order processing, shipping tracking, customs clearance, delivery delays, or after-sales issues, our professional customer support team is always ready to help you. Feel free to contact us via email for prompt and professional assistance.
Thank you for shopping with InnLife!
We keep optimizing our logistics and packaging solutions to deliver fresher, safer, and more reliable New Zealand seafood to every customer around the world.